Healing Balm Nature’s Remedy for Skin Restoration

Aurora's Holistic Return and Refund Policy

 

At Aurora's Holistic, we are committed to providing high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below:

Returns

• Eligibility: Items must be returned within 7 days of the purchase date.
• Condition: Products must be unused, unopened, and in their original packaging.
• Process: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. We will provide you with instructions on how to proceed.

Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.
• Method: Refunds will be credited back to the original method of payment.
• Non-Refundable Items: Gift cards and sale items are non-refundable.

Exchanges

• Defective or Damaged Items: If you receive a defective or damaged product, please contact us immediately at [customer service email] with details and a photo of the issue. We will arrange for a replacement or refund.

Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
• Non-Refundable: Original shipping costs are non-refundable.

We value your satisfaction and appreciate your understanding. If you have any questions or need further assistance, please contact our customer service team.

Thank you for choosing Aurora's Holistic

Handmade Locally by Chrissy Freitas. Test on the inner arm for reaction. 

Check with your doctor if Pregnant as some essential oils may not be recommended during pregnancy

Shipping Rates & Delivery Times

• New Zealand:

  • Standard Shipping: $9 - Delivery within 3-5 business days.
  • Free Shipping: On orders over $100 - Delivery within 3-5 business days.

• Australia:

  • Standard Shipping: $14.99 - Delivery within 5-10 business days.
  • Free Shipping: On orders over $100- Delivery within 5-10 business days.

Processing Time

• Order Processing: All orders are processed within 1-2 business days.
• Dispatch: Orders are dispatched Monday to Friday, excluding public holidays.

Tracking Your Order

• Tracking Number: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Shipping Partners

• We partner with reputable carriers to ensure reliable delivery services.

Shipping Address

• Accuracy: Please ensure your shipping address is correct at the time of checkout. We are not responsible for packages delivered to incorrect or outdated addresses.

Delays

• Unexpected Delays: While we aim to meet our delivery times, unforeseen circumstances such as weather events or postal strikes may cause delays. We appreciate your understanding in such situations.

If you have any questions or need further assistance with your order, please contact our customer service team at Aurorasholisticnz@gmail.com

Thank you for shopping with Aurora's Holistic!

Handmade Locally by Chrissy Freitas. Test on the inner arm for reaction. 

Check with your doctor if Pregnant as some essential oils may not be recommended during pregnancy